Submit your deletion request
Use the registered business email address associated with your T2C AI Build account. Do not include your password or one-time security code.
Request account deletion ↗1. Ways to request deletion
- In the mobile or web application, go to Settings > Account > Request Account Deletion; or
- Use the email request button above from your registered business email address.
2. Information needed
Please include your registered name, business email address and company or organisation. This information is used only to locate the correct account and verify your identity and authority.
3. Verification and company-controlled accounts
We may take reasonable steps to verify the request. If your account is controlled by an employer or subscribing organisation, we may coordinate with its authorised administrator before changing company-owned records. We will never ask for your password.
4. What will be deleted or anonymised
- Your account credentials and personal profile, subject to lawful retention needs.
- Personal preferences and account-specific data not required for another legitimate purpose.
- Your direct identifiers in retained project or audit records, where appropriate and reasonably possible.
5. Information that may be retained
Certain information may be retained where necessary for contractual project records, legal obligations, accounting, security, fraud-prevention, dispute resolution, or to establish or defend legal claims. Company-owned tender, planning, safety, workforce, approval and audit records may also need to remain under the subscribing organisation's authority. Where appropriate, we will anonymise or replace the deleted user's identity while preserving necessary record integrity.
6. Backups and completion
Deleted information may remain temporarily in restricted backups until overwritten under the applicable backup cycle. It will not be restored for ordinary operational use after an accepted deletion request, except where required for a legitimate legal, security or recovery purpose. We will confirm the outcome through the verified contact channel.
7. Important distinction
Deactivation is not deletion. Suspending or disabling access does not permanently delete the account. This page is specifically for initiating permanent account and data deletion.
8. Questions
Contact musthafa.shaikh@t2cainexus.com or review our Privacy Policy.